You and Your General Practice - What you can expect from your practice (your rights)
Contacting us
- Open Monday to Friday, 8.00am to 6.30pm
- Call us, visit in person, use the NHS App, or our website
When we’re closed
- Urgent (non-emergency)? Call 111 or visit NHS 111 online
- Emergency? Call 999 or go to A&E
Appointments
- Tell us what you need so we can help quickly
- We’ll reply within one working day with:
- Same-day/future appointment
- Phone call or message
- Advice from pharmacy or NHS service
Who you might see
- GP, nurse, pharmacist, or other trained staff
- Carers can speak for you with your consent
- You can ask for a preferred clinician (may wait longer)
Extra support
- From age 16, you can book alone
- Tell us if you need a translator, wheelchair access, or extra help
Your rights
- Register with any local practice - no ID or proof of address needed
- Choose your hospital for referrals if available
- Be treated with respect, kindness and fairness
How you can help
Be ready
- Think about what you want to say before your appointment
Be on time
- Arrive promptly or cancel if you can't come
Use services wisely
- Use the NHS App for bookings, prescriptions, and results
- Turn on notifications so you don't miss your messages
- Order only what medicines you need
Join in
- Join the Patient Participation Group to share ideas
Give feedback
Together, we can make your care better!
A more detailed version of what you can expect from the Surgery can be found here.
Privacy Notices
Data Protection Privacy Notice for Patients
National Data Opt Out Information
National Data Opt Out Information
Patient Information Leaflets
Roles and Responsibilities for Information Governance Sept 2025 (PDF, 273KB)
How we use your information (PDF, 152KB)
Subject Access Request