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Appointment Booking Changes
Posted or Updated on 16 Jan 2025
Appointment Booking Changes
As of Monday 20/1/2025 we will be changing our booking process for on the day appointments.
All appointments, morning and afternoon, will be available to book from 8:30am.
You will not be asked to call back at 2pm for an on the day afternoon appointment and this is to ensure that you are not having to call twice for an appointment for the same day.
We ask that if you require an urgent appointment that you call us at 8:30am and not 2pm as the likelihood will be that the appointments have gone by this time.
Our reception team are trained in care navigation and will be triaging calls as usual, if you have one of the following problems and fit the age range you can be seen by a local pharmacy without an appointment for treatment.
| Problem |
Age range |
| Ear Infection |
1 to 17 years |
| Impetigo |
1 year and over |
| Infected insect bites |
1 year and over |
| Shingles |
18 years and over |
| Sinusitis |
12 years and over |
| Sore throat |
5 years and over |
| Uncomplicated urinary tract infections |
Women 16-64 years |
Please note that community pharmacy teams can only prescribe treatment if it the first presentation. If you have already been given antibiotics and are no better, you will need to be seen by a GP. More information about this service can be found here.
If there are no appointments available for the day and your symptoms are urgent in nature, you will be asked to contact 111 for more advice or attend urgent care centre located at Phoenix Health Centre or New Cross Hospital above A&E.
Routine apointments:
You do not need to call us at 8:30am to book in for a routine appointment, you can still call during our opening hours for this, or book online by using your patient app. Please enquire at reception about this service if you would like more information.